Privacy Policy

This Privacy Policy explains how ZEPAR Mobility (“ZEPAR”, “we”, “us”) handles personal information when you use our ride-hailing services, including the ZEPAR rider application, the ZEPAR Captain driver application, and the website at zeparcabs.com.

We only collect what we need to connect riders with drivers, complete journeys, process payments, keep both sides safe, and meet our legal obligations. We do not sell your personal information.

Information you give us

• Account details — name, mobile number, email address and password.
• Profile photo — optional for riders, required for drivers.
• Driver onboarding documents — date of birth, address, nationality, driving licence, vehicle registration, insurance, permits, vehicle photographs and related identity documents.
• Payout details (drivers) — bank account number, IFSC code, account holder name and UPI ID, used solely to pay you.
• Support and trip content — messages you send us, ratings, reviews and complaints.

Information created when you use the service

• Precise location. For riders, we collect location while the app is in use to set your pickup point, calculate fares and show your journey. For drivers, we collect location while you are online — including in the background — so that riders can be matched to you and can watch your vehicle approach. Drivers can stop this at any time by going offline.
• Trip data — pickup and drop addresses, route, distance, duration, timestamps, vehicle class and fare.
• Payment data — payment method chosen, wallet balance, coins, coupons applied and transaction history. Full card details are handled by our payment processor and are never stored on our servers.
• In-app communications — chat messages between rider and driver, and metadata for calls placed through the app. Calls are connected without revealing personal phone numbers.
• Device and technical data — device model, operating system version, app version, language, crash reports and a push-notification token.

• To create and maintain your account, and to verify driver eligibility.
• To match riders with nearby drivers and dispatch journeys in real time.
• To calculate fares, apply discounts and coins, take payment and issue receipts.
• To provide navigation, live tracking and accurate arrival estimates.
• To operate safety features such as the start-ride verification PIN and trip sharing.
• To pay driver-partners and reconcile cash and online trips.
• To provide customer support and resolve disputes.
• To detect, investigate and prevent fraud, abuse and unsafe behaviour.
• To send service messages about your trips, and — where you have not opted out — occasional offers.
• To comply with law, and to respond to lawful requests from authorities.

• Between rider and driver. To complete a journey, the driver sees the rider’s first name, pickup and drop location and live position; the rider sees the driver’s name, photo, rating, vehicle model and number plate.
• Service providers. We use Google Maps Platform (maps, routing and distance), Razorpay (payment processing), OneSignal (push notifications) and SMS gateways such as MSG91 or Twilio (one-time passcodes). They may process your data only to provide these functions to us.
• Legal and safety. We may disclose information where required by law, to enforce our terms, or to protect the rights, property or safety of any person.
• Business transfers. If our business is reorganised, sold or merged, your information may transfer as part of that transaction.

We do not sell your personal information, and we do not share it with third-party advertisers.

We keep account and trip records for as long as your account is active, and afterwards only for as long as needed to meet tax, accounting, safety and legal requirements — typically up to eight years for financial records. Driver verification documents are retained while you remain an approved partner and for a reasonable period afterwards. Where information is no longer required, it is deleted or anonymised.

• Access and correction — view and edit your profile in the app at any time.
• Account deletion — request deletion from within the app, or by writing to us. We will action it unless we must retain certain records by law.
• Location — you can withdraw location permission in your device settings, though ride booking and driver dispatch will not function without it.
• Notifications — you can disable push notifications in your device settings.
• Marketing — you can opt out of promotional messages while continuing to receive essential trip messages.

To exercise any of these rights, email zeparmobility@gmail.com.

Data is transmitted over encrypted connections (HTTPS/TLS). Passwords are stored only as salted one-way hashes and are never readable by us. Access to production systems is limited to authorised personnel. No system is perfectly secure, so please protect your account credentials and notify us immediately if you suspect unauthorised access.

ZEPAR is not directed at children. You must be at least 18 years old to create an account. We do not knowingly collect information from children; if you believe a child has provided us information, contact us and we will delete it.

We may update this policy as our services evolve. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you in the app. Your continued use of ZEPAR after an update means you accept the revised policy.

ZEPAR Mobility
Email: zeparmobility@gmail.com
Web: zeparcabs.com

We aim to respond to all privacy enquiries within 30 days.