Terms of Service

These Terms of Service govern your use of the ZEPAR rider application, the ZEPAR Captain driver application, the website at zeparcabs.com and any related services (together, the “Services”) provided by ZEPAR Mobility.

By creating an account or using the Services you agree to these terms. If you do not agree, please do not use the Services.

ZEPAR is a technology platform that connects riders seeking transport with independent driver-partners willing to provide it. We are not a transport company and we do not employ driver-partners. Journeys are performed by independent drivers using their own vehicles. Our role is to provide the platform that matches the two sides, calculates the fare and handles payment.

• You must be at least 18 years old to hold an account.
• You must provide accurate information and keep it up to date.
• You are responsible for activity on your account and for keeping your login credentials confidential. Tell us immediately if you suspect unauthorised use.
• One person may not hold multiple accounts to abuse promotions or referrals.
• Driver-partners must additionally hold a valid driving licence, vehicle registration, insurance and any permits required by local law, and must keep them current.

• Fares are shown before you confirm a booking. The final amount may change if the route, number of stops, waiting time or trip duration changes during the journey.
• Additional charges may apply for waiting beyond the free period, extra stops, tolls, or cleaning where a vehicle is soiled.
• Cancelling after a driver has been assigned and has begun travelling to you may incur a cancellation fee.
• You agree to treat driver-partners and their vehicles with respect, to wear a seatbelt where fitted, and not to carry illegal or hazardous items.
• Carpool journeys are shared with another rider travelling a similar route. Pickup and drop order may be adjusted, and the journey may take longer than a direct trip.
• Parcel deliveries must not contain illegal, hazardous, perishable or prohibited goods. You are responsible for the accuracy of what you declare.

• You choose when to go online and which requests to accept. Nothing in these terms creates an employment relationship.
• You must hold all licences, registrations, insurance and permits required to carry passengers or goods in your area, and must comply with all traffic and transport laws.
• You are responsible for your own taxes and for the roadworthiness and cleanliness of your vehicle.
• Earnings are calculated per completed trip under the plan you selected — either a commission per trip or a flat subscription. Applicable deductions are itemised in your earnings ledger.
• Payouts are made to the bank account or UPI ID you provide. You are responsible for the accuracy of those details.
• Repeated cancellations, low ratings, fare manipulation or unsafe conduct may lead to suspension or removal from the platform.

• You may pay by cash, card, UPI or in-app wallet. Card and UPI payments are processed by our payment partner; we do not store full card details.
• Wallet balances and reward coins hold no cash value outside the platform, cannot be transferred between accounts, and are not redeemable for cash unless we state otherwise.
• Promotional credits, coupons and referral rewards may carry conditions and expiry dates, and may be withdrawn where we detect abuse.
• If you believe you have been charged incorrectly, contact us within 7 days of the trip and we will investigate. Approved refunds are returned to the original payment method or to your wallet.

You agree not to:

• use the Services for anything unlawful, fraudulent or harmful;
• harass, threaten or discriminate against any rider, driver-partner or our staff;
• attempt to reverse engineer, scrape, overload, or gain unauthorised access to our systems;
• create fake bookings, manipulate fares, or abuse promotions;
• impersonate another person or provide false documents.

We may suspend or terminate accounts that breach these terms, and may report unlawful conduct to the authorities.

The Services are provided on an “as is” basis. We work hard to keep them accurate and available, but we do not guarantee uninterrupted service, and estimated arrival times and fares are estimates rather than guarantees.

Because journeys are performed by independent driver-partners, we are not liable for their acts or omissions except to the extent required by law. To the maximum extent permitted by applicable law, our total liability arising from any trip is limited to the value of that trip.

Nothing in these terms limits liability that cannot be limited by law.

You may stop using the Services and request account deletion at any time. We may suspend or terminate your access where you breach these terms, where required by law, or where we reasonably believe it is necessary to protect riders, driver-partners or the platform. Outstanding payment obligations survive termination.

We may revise these terms as the Services develop. Where changes are material we will update the date at the top of this page and, where appropriate, notify you in the app. Continuing to use the Services after a change means you accept the revised terms.

These terms are governed by the laws of India, and the courts of Gujarat, India shall have jurisdiction over any dispute, without prejudice to any mandatory consumer protections available to you where you live.

ZEPAR Mobility
Email: zeparmobility@gmail.com
Web: zeparcabs.com